Your Rights

Your Rights and Responsibilities

The Australian Government has written legislation to ensure international students receive a high-quality education. This legislation is called the Education Services for Overseas Students (ESOS) Act. All institutions offering education services to international students in Australia must follow the ESOS Act and National Code of Practice for Providers of Education and Training to Overseas Students 2018.

Institutions must also be registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). Registered institutions are given a CRICOS number. The CRICOS number for Leaders Institute is 03732F. International students on a student visa must study in CRICOS-registered institutions and programs. If you have questions about your ESOS rights and responsibilities:

Other useful information for international students can be found at the following sites: Australian Government’s Department of Home Affairs, Study Australia, and Tuition Protection Services.

Your rights

International students in Australia have rights while they study. Under the ESOS framework, you have the right to:

  • receive current, accurate information about courses, tuition fees, study options, and other information relevant to you;
  • sign a written agreement with your institution that outlines the services provided and fees payable, and includes information about refunds;
  • receive a refund or be placed in another course if your provider is unable to deliver the course.
  • You also have the right to be informed about:
  • orientation and access to support services to help you adjust to life in Australia;
  • applying for cross credit or Recognition of Prior Learning;
  • deferring, suspending, or cancelling your enrolment;
  • your provider’s requirements for satisfactory progress in the courses you study;
  • academic support in case you are not progressing as expected;
  • your provider’s complaints and appeals process;
  • your provider’s attendance policies.
Your responsibilities

You also have responsibilities while you study in Australia. As an international student, you must:

  • satisfy the conditions of your student visa
  • maintain Overseas Student Health Cover for the period of your stay
  • meet the terms of your written agreement with LI;
  • inform LI if you change your address;
  • maintain satisfactory course progress;
  • follow LI’s attendance policy if relevant.
Contact

If you have questions about your ESOS rights and responsibilities contact the ESOS helpline on: +61 2 6240 5069 or

submit an online ESOS enquiry.

For questions about LI policies that affect you, contact the Registrar, Mrs Kasia Duch: admin@leaders.edu.au.