Leaders Institute Airport Pickup

This free service is only available to new Leaders Institute international students who have accepted unconditional offers.

This service is available only for arrival dates between:

8th July – 22nd July 2019

Newly arriving international students residing at Quest in Woolloongabba are able to use this service at any time.

Before you book

  • You may be accompanied by your partner OR 1 child.
    • Any more passengers will need to travel separately at your own expense.
    • If you are travelling with a child, please provide details, such as age and weight, in the ‘special instructions’ field in the online booking page.
  • If your luggage exceeds the standard flight limit of 30 kg, or/and the transfer has to involve an additional vehicle, you may be charged for any additional costs.
  • Booking must be made more than 1 WEEK prior to arrival. Pick up cannot be guaranteed if you have not provided sufficient notice.

Luggage Restrictions:

Please be aware that you might not be the only student travelling in the vehicle, therefore, there are some luggage limitations per person in order for everyone to travel in comfort.

Leaders Institute International student 2 suitcases
1 medium pull-a-long
1 backpack
Extra passenger 1 suitcase
1 backpack

Please note that we cannot transport boxes of any size nor large luggage items such as large musical instruments, bicycles, surfboards, golf clubs or other items of a similar size. The driver has the right to refuse transport to anyone bringing excessive luggage or any of the items before mentioned.

Making a booking

To make a booking, go to Free Shuttle Service Brisbane

Complete the form.

When making your booking, you will also need:

Your Leaders student ID number:

Incoming flight details (flight number, arrival time and date):

Your accommodation address:

Your mobile phone number:

Leaders Institute will send you a confirmation e-mail once all the above details have been verified.


Airport reception cannot be guaranteed unless confirmed flight details are received by Leaders Institute (LI) at least 1 week prior to departure

If you are arriving on a Saturday, Sunday or a Monday you must submit your flight details by 12 noon AEST (GMT +10) 1 week in advance

If your arrival details change, you must notify us as soon as possible. Changes to Saturday, Sunday or Monday arrival details must be sent to LI no later than Friday 12 noon AEST (GMT+10) 1 week before you arrive

Changes to arrival details for Tuesday through Friday should be sent to LI at least 1 week prior to departure from your home country.

You need to book your own airport reception, the booking can’t be made by someone else on your behalf.

If you need to change your booking within 24 hours of your original arrival time, you will need to contact Free Shuttle Service by phone or email. The contact details are located on your Booking Confirmation letter which was sent to your Leaders Institute email.

Extra family members other than a partner or child can travel with you but are charged $30 per person in cash.

Please refer to the list of suburbs included for the free pickup. Anything outside of these areas is charged extra and payable directly to the driver in cash. You will receive a separate email on the additional charges before we confirm your airport reception.

For changes or urgent matters please email: admin@leaders.edu.au

List of suburbs included for the free pickup – Radius



Forest Lake


How to meet the driver at Brisbane Airport

Look for the driver holding the following sign when you arrive at the airport.

The Free Shuttle Service Brisbane representative will be holding the above sign with your name and surname and waiting to meet you inside the airport terminal.

If you are arriving on:

International flight – the driver will meet you in the main arrivals hall after you have cleared immigration, collected your bags, and cleared customs

Domestic flight – The driver will meet you at the baggage carousel where you will collect your luggage. Look for the yellow and green sign.

Here is the Brisbane airport how to meet your driver map. Please print and bring this with you in your hand luggage.

Other transportation options

For other transportation options, go to the Brisbane Airport website.

Need further assistance

Contact Leaders Institute Campus 

Your one-stop-shop for student services. Leaders Institute general enquiries: +61 (07) 3161 5566


What to do if you cannot find the driver?

In case you cannot find the driver, contact Leaders Institute on +61 (07) 3161 5566.

DO NOT leave the airport with anybody unless they are a nominated Leaders Institute representative with suitable identification.

Important: Please check that the following is true. If not, please do not
complete this form:
1. You are completing this form at least 5 working days before your
arrival date
2. Your Flights and Accommodation have
been confirmed and booked
3. You have a copy of your Flight Itinerary ready for upload.
(Applications without this document uploaded will be denied).
4. Important: Please note that if you are travelling with additional
people, their details will need to be recorded on this form.
5. All additional passengers other than a spouse or a child will be
required to pay a transport fee at the time of travel.


76 Park Road, Woolloongabba Brisbane, Queensland, 4102, Australia


+61 (07) 3161 5566

ABN : 99 605 807 305

Provider id: PRV14708

CRICOS Code: 03732F

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